Shipping policy
Shipping Policy
Last updated: April 9, 2026
At Aura Direct LLC, we aim to deliver your jewellery and accessories quickly, securely, and with care.
Processing Times
- All orders are processed within 1–3 business days (excluding weekends and holidays).
- You will receive a confirmation email once your order has shipped.
- In the event of high order volume, processing times may take longer. We will notify you if there are any significant delays.
Shipping Rates & Delivery Estimates
- US Orders: Standard delivery (3–5 business days)
- Europe Orders: Standard delivery (5–10 business days)
- International Orders: Standard delivery (7–15 business days)
Delivery times are estimates and may vary depending on the destination and customs clearance.
Tracking
- All orders include tracking information, which will be emailed once your package has shipped.
- Please allow up to 48 hours for tracking updates to appear.
Customs, Duties & Taxes
- Aura Direct LLC is not responsible for any customs fees, duties, or taxes applied to your order.
- All charges imposed during or after shipping are the responsibility of the customer.
Wrong or Incomplete Address
- Please ensure your shipping address is correct at checkout.
- Aura Direct LLC is not responsible for packages that are undeliverable due to incorrect or incomplete addresses.
Lost or Damaged Orders
- We are not liable for lost or stolen packages after delivery is confirmed by the carrier.
- If your package arrives damaged, please contact us immediately at info@opalinehouse.com with photos of the item and packaging so we can resolve the issue.
Questions
If you have any questions about your order or our shipping policy, please contact us at:
Aura Direct LLC 30 N Gould St Ste R, Sheridan, WY 82801, USA Email: info@opalinehouse.com
